Wilmington Resident Honored for Outstanding Customer Service
Dung Quoc Tran recently met the governor and lieutenant governor as he was given the Logan Stars award.
Editor's Note: The following information was provided by Massachusetts Port Authority.
The Massachusetts Port Authority (Massport) recently awarded Wilmington resident Dung Quoc Tran with the Authority’s “Logan Stars” award. The award honors non-Massport employees at Boston Logan International Airport whose actions epitomize the highest level of customer service.
Tran is the General Manager of the Panda Express restaurant at Terminal A and was recognized by Massport for providing exceptional customer service during a medical emergency. Tran provided translation services to assist first responders overcome a language barrier that was hampering efforts to treat a passenger they feared was suffering from a stroke. Tran’s efforts were critical to stabilizing an emergency situation.
“Boston Logan is a front door to Massachusetts and providing excellent customer service to the millions of passengers who use the airport reflects well on the entire state,’’ said Gov. Patrick, who attended the awards ceremony. “I am proud to honor Dung Quoc for his outstanding service to the citizens and visitors of the Commonwealth.”
“Massport applies an effective team approach to ensuring the highest level of security and service at Logan Airport,” said Lieutenant Governor Murray. “We thank Dung Quoc for his leadership and dedication in supporting customers who rely on Logan Airport throughout the year.”
"Excellent customer service is fundamental to a successful transportation system, and I am pleased to see Massport honor workers like Dung Quoc who work as partners in making the travel experience a positive one," said Massachusetts Department of Transportation (MassDOT) Secretary & CEO Richard A. Davey.
Massport sponsors the award twice each year to give the nearly 18,000 members of the Logan Airport community an opportunity to honor their peers for superior individual achievement.
“The care and well being of our passengers is paramount and the Logan Stars award showcases instances where an individual provides superior service to the traveling public and provides an opportunity for Massport, as the airport operator, to thank individuals like Dung Quoc for a job well done,” said Massport CEO and Executive Director Thomas P. Glynn.
The award recognizes the contributions of Logan employees in one or more categories:
- Providing exceptional customer service.
- Engaging in an act of heroism.
- Improving safety or security.
- Increasing operational efficiency or excellence in a way that benefits the Logan community.
- And creating innovations or new work processes that benefit the Logan community as a whole.
“Logan Stars honors those individuals who have been singled out for the work they do that makes all of us proud to work at Logan Airport,” said Massport’s Director of Aviation Edward C. Freni. “It’s because of people like Dung Quoc that we enjoy a national reputation as a safe, secure, cutting-edge and customer-focused airport that really cares about the people who use us every day.”
Tran resides in Wilmington and has been with Panda Express for the past five years